F45 | FAQ

How to Shop

Shopping at F45 Store is easy. You can place orders online in a secure environment. We use the most advanced encryption technology available. Click on login and register if you are a new customer and just follow the directions and you'll be able to select and purchase from among many products. Next to each of the items in our collection, you'll see the submit button to add to your cart.

To make a selection, enter the quantity you'd like to order in the quantity text box and then click the Add to Cart button and the item will be added to your shopping cart. When you've finished shopping, you can review totals, remove or add items to your selection, and submit your order.

You will see the shopping cart icon in the top right corner of your screen while you shop. You may click on this button at any time to view, modify or delete items from your shopping cart.

Inventory Availability

When placing your order online, you will see one of the following inventory status comments for each product with its availability. Please see below for descriptions for each.

In Stock: The item you are requesting is currently in stock and available to ship.
Pre-Sell: This item is available for advanced ordering. It will ship when in stock.
Back Order: The item you are requesting is on re-order, and will be available shortly. Any items you order which exceed the available quantity will remain on order in back-ordered status.These items will be shipped to you in one shipment when the last item becomes available. You will be charged for the items at that time. If you have any questions regarding back-ordered items, please call 888-248-1275 (Monday – Friday, 5:00 a.m. – 5:00 p.m. PST) to speak with a customer service representative.

Safety

The products on this website have been tested to meet US regulatory requirements.

Payment Options

Purchases can be made via credit card only.

Sales Tax

We collect sales tax where required under federal and state law.

Shipping Information

Domestic Shipping

Domestic shipping will ship via FedEx or USPS.

Shipping and handling charges will be automatically calculated and added to your order based on the total weight of your order. You will have a chance to review your final estimated shipping and handling charge prior to the completion of your order.

If you have any questions about expedited shipping and processing, please call customer service at 888-248-1275 (Monday – Friday, 5:00 a.m. – 5:00 p.m. PST).

International Shipping

International shipments will ship via DHL.

Standard International Delivery requires the consignee/customer to pay duty & taxes and brokerage fees mandated by the Government for which the shipment is received. Please check with your local agency for details on estimated fees.

If an international package is refused for any reason, BDA will not refund the customer for the merchandise nor shipping & handling charges. BDA does not pay for return shipping when the package is abandoned internationally.

If you have any questions about expedited shipping and processing, please call customer service at 888-248-1275 (Monday – Friday, 5:00 a.m. – 5:00 p.m. PST).

Customer Support

Our customer service representatives are available to answer your questions.

Hours of Operation: Monday – Friday, 5:00 a.m. – 5:00 p.m. PST

Toll free phone number: 888-248-1275

Custom Orders: [email protected]

Email: [email protected]

We appreciate your business and hope that you will visit the F45 Store again in the near future.

Returns

If you are not completely satisfied with your purchase for any reason, return the merchandise within 60 days of receipt for exchange or refund. Refer to the Returns & Exchanges form (included with your shipment) or call 888-248-1275 for details.